If you have surfed the Internet without ever hearing about SiteGround, you have very likely surfed some Internet in a parallel universe.
Founded in 2004, SiteGround have long been regarded as a top-notch web hosting provider, with a literal plethora of services from basic shared hosting all the way to dedicated server hosting.
Quality services are their signature. Conversely, the prices remain competitive and likely cater to many people, from total newbies to web developers alike. In other words, they’ve got everything for everybody. In this articles, you’ll learn the following:
- SiteGround Free Domain and Live Setup Assistance
- SuperCacher and Downtime Prevention
- In-house Account Isolation and Software Fixes
- SiteGround’s Ease of Use
- SiteGround Review: Pricing
- Should you host with them?
Ever since its 2004 founding, SiteGround have gone to great lengths to hire as many staff as possible, and up to this day, they have managed to hire over 140 employees which are in total charge of over 300,000 domains. In order to satisfy the tens of thousands of customers they have managed to accrue, they have customer support representatives available 24/7, so you can rest assured you’re never left alone in the never-ending technical jibber jabber realm. Who would like that anyway?
I personally loved creating and hosting with SiteGround due to the fact they were very prompt, easy to deal with and genuinely caring about each one of their customers’ technical issues. I know that, with me, they went to great lengths to fix my rare issues and were very transparent about what they were lacking, which I really appreciated. Not many companies today admit to having a problem even when it is really obvious they do, so a company which does try its best to help you without trying to hide something is welcome in this industry.
On top of that, they make it very easy to get your website up and running cost-effectively and swiftly. They offer free auto-migration and initial WordPress setup conducted by their own team of competent experts.
Speaking of WordPress, you’ll truly love their revamped version of cPanel, which includes readily-available SSH access. All plans include Cloudflare’s CDN for free, along with free daily backups of your website, so you don’t have to worry about a potential complete data loss.
Their uptime guarantee is 99.9%. I did use a third party plugin to track it and, while sometimes it went slightly below 99.85%, it was still an impressive percentage. Most companies, believe it or not, cannot even provide 97.5% worth of uptime in spite of them claiming they can keep your site up 100% of the time. Yeah, right…
What’s probably the best feature alongside the plenty other perks they provide you, is the 24/7 customer support. You can get in touch with them via live chat, ticket system and e-mail. If you don’t want to talk to a customer representative, they have got your back: you can access the plentiful Tech Support Team forum which has many tutorials and knowledge base articles tailored around fixing common and particular issues. They keep them updated frequently, so run an eye over there from time to time.
The way they handle support is quite unique. Their built-in Ticketing System assigns specific tasks to the most appropriate tech operators available. Based on an algorithm, the custom solution selects an agent with the suitable expertise.
The live chat system is also custom-built. Customers who would like to rate their experience with team members throughout their conversations can easily do it. I am completely sure you’ll rate each one of them 5 stars (at least!) since they must undergo stern training prior to becoming tech representatives, so that’s a plus.
Have you ever heard about such features as “SuperCacher” or “Downtime Prevention” at any other web hosts you have previously stumbled upon? I don’t think so.
SiteGround’s SuperCacher exists to drastically improve site performance and speed. It includes specific options for static or dynamic caching, as well as Memcached and HHVM options.
SiteGround’s unique downtime prevention software keeps tabs on server status in real-time. Hence, around 90% of performance issues are instantly detected and automatically fixed.
With blistering site speeds and real-time server issue detection, SiteGround come to par with the industry’s highest standards.
To this point, the natural conclusion you should draw about their services is that they indeed come close perfection. SiteGround were the first in this industry to lay the foundation of an account isolation system. What this does, is detect and prevent potential unsafe hosting accounts from taking down the entire shared server for everyone, which actually takes care of the only downside of shared servers.
<h3>SiteGround’s Ease of Use
The more you get to surf around SiteGround’s website and control panel, the more you realize the entire system was created to act and react flawlessly. Your eyes will be dazzled with tons of free, easy, 1-click installations as well as countless upgrades and add-ons. As customary with any cPanel control panel, the one they boast is very easy-to-use and will help you get started with your website in no time whatsoever.
All of this comes with the ubiquitous 24/7/365 customer support. Whether you need help with sophisticated matters or only want to say hello, their expert representatives are there to help you with anything. Their knowledge base is plentiful as well, with tutorials, guides and step-by-step resources to help. But the fact they’re constantly available to help and have implemented various guides really mean nothing compared to the system on which the whole customer support was built and it is proof that they do care about making the most out of each customer’s time.
In addition to all the perks we’ve covered till now, you must know that the price/quality ratio is unbeatable. Their offer is divided in shared, cloud and dedicated hosting plans, each of them subsequently divided in multiple categories.
Namely, the shared hosting plans are: Startup, which is essential for kick-starting blogs and small-sized companies, GrowBig and GoGeek which come with different benefits such as multiple site building, priority tech support, 1-year SSL certificates and the SuperCacher for optimum speed.
With regard to the server performances, the allotted storage is 10GB, 20GB, 30GB and sites can handle 10,000 to 100,000 visits per month depending on your plan.
Given the price you pay, there’s no denying in the fact subscribing to a plan of theirs is a no-brainer, so do it now!
The short answer is, of course. The long answer is: SiteGround take huge pride on innovating with ideas previously considered undoable. In the early days of shared hosting, the biggest drawback to considering it was the nature of the service itself: many users = many sites = much potential instability. With the Isolation System they have created and implemented themselves, this is no longer an issue. The customer support is to be taken into consideration when buying a plan as well. If you ever get lost, the customer support can relocate you to the right path. So, yes, SiteGround are indeed a great choice.
If you are currently hosted with SiteGround, please leave your experience on the comment session below. Thank you!