IX Web Hosting have been around since 1999, providing top-notch services for their tens of thousands of customers to this day. They are a literal upstart company, having started off with a single server located in the owner’s living room. Having been in the web hosting industry for such a long time, it is only fit to assume this company is experienced, serious, and last but not least, customer-sided. At the time of writing this review, they claim to host around 470,000 websites owned by more than 110,000 customers. In this IX Web Hosting review, you’ll learn the following:
- IX Web Hosting Plans and Features
- IXWeb Hosting’s Control Panel
- Customer Support
- My Unbiased Opinion
- Dedicated IPs
- Pros and Cons
- IXWeb Hosting’s Uptime
- Conclusion: Should You Choose IXWeb Hosting?
The folks at IX Web Hosting have managed to implement over the course of time a plethora of hosting packages: shared, cloud and VPS hosting.
When it comes to shared hosting, IX Web Hosting offer probably one of the most advantageous price/quality ratio on the market, costing you only a few dollars per month to host your small-to-medium-sized business or personal blog. This shared hosting plan is subsequently divided in 3 tiers of service.
With regard to cloud hosting, IX Web Hosting offer an interesting offer, yet not quite the best on the market when you see the price and quality they offer. When you opt for any cloud hosting plan, they allow you to choose between a Linux or Windows-based OS and cPanel or Plesk control panel, which is an industry standard by all means.
VPS Hosting is, essentially, an upgraded version of Shared Hosting, the only difference between these two being that, when it comes to VPS Hosting, you’re allocated a bigger part of the server, and there are usually not many people sharing the server either. The cost is obviously higher, but in the long run, I believe it is way more advantageous to opt for VPS Hosting in the detriment of traditional Shared Hosting for a wide variety of reasons.
Finally, IX Web Host’s VPS Hosting plan is as follows: dual core server with your own choice regarding disk space, RAM and bandwidth. Depending on the performances you opt for, VPS Hosting starts from $54.95 per month, which is actually not an enormous price.
With the exception of Cloud Hosting, IX Web Hosting, surprisingly and disappointingly at the same time, do not offer the customary cPanel and Plesk control panels, so if you’re used to them, well, you’ll have to learn the ropes of their proprietary control panel, which is pretty stiff from my experience. Having actually bought a shared hosting plan with them prior to writing this review, I must say I’m frankly disappointed with the way they created their own control panel. It’s neither user-friendly, nor versatile, two disadvantages which make the process of setting up your website fairly difficult if you are just starting out.
In spite of the rather annoying lack of control panel user-friendliness, I have personally found the customer support to be very helpful and professional. I did not feel any superficiality whilst talking to them, which is a plus with any company in this world. They offer a wide variety of contact methods: e-mail, phone, online support ticket, and 24/7 online chat. On top of that, another great touch of theirs is the “unique and personalized customer support experience” they take huge pride on. As such, they will assign you a “personal representative“ when you subscribe to one of their hosting plans.
Many companies outsource their customer service to various teams of native English speakers throughout the USA, UK or any other English-speaking country. I thought IX did the same, but throughout the brief conversation I had with my “personal rep”, I found he was very knowledgeable about the issue, which was pretty neat. I really did not feel talking to an unskilled person.
IX Web Hosting have been around for more than 15 years, which actually makes them undisputed pioneers of the web hosting industry. They went through two major economy crashes and one big change in the hosting business, when Endurance International Group bought some of the biggest web hosting brands in the world. IX Web Hosting are an independent company, so them lasting in a virtually monopoly market is quite a great achievement.
If you run an eye over the offer, you’ll see that they provide you a dedicated IP address for each hosting account. If you’re not aware what that means for you, it’s actually the biggest advantage IX Web Hosting offer. Most rival companies refuse to even hear about giving away so easily a dedicated IP address, unless you buy a Dedicated Server plan. IX Web Hosting, on the other hand, offer it with absolutely any plan – even shared, so it’s pretty neat and a big advantage bound to enhance your website’s security and online exposure.
Let’s say that you decide to go for a Shared Hosting plan in the end. Good! If you were to choose a rival company’s offer, you would most likely find that they do not provide a dedicated IP address. Without knowing what that is or what is good at, you decide to subscribe to the plan either way. All good again!
At some point in time, your website is suddenly blacklisted by Google. Why?!? Simple, you just happen to share the same IP with an individual who runs a shady website. Since you both link to the same IP address and the ban was issued to the respective IP address, you are also banned. Usually, you cannot do anything about it unless you: a) switch servers or b) switch host (which is a more complicated process).
Having bought a plan with them in the past, I can honestly say the advantages largely outweigh the disadvantages, and let’s see which they are:
- Dedicated IP – a nice touch to an already great service;
- Affordable – one of the greatest price/quality ratios I’ve ever seen;
- English-speaking customer service reps located onsite;
- Reliable server – 99% uptime guarantee;
- Honest business practice.
- The control panel is, well, mediocre, if not the worst I’ve ever seen.
First of all, let’s see why 99% Uptime is no longer a great, but rather good, thing with web hosts. First off, the competition is very fierce. I’ve seen companies guarantee 100% uptime with shared hosting plans and they have not failed to abide by their promise. An hour or two worth of downtime per month is necessary for maintenance reasons, but would you really refuse 100% just for that?
Secondly, given the fierceness of the competition, web hosts tend to usually offer unrealistic promises to which a lot of people fall victims. One of the most insidious marketing stunts I’ve seen among web hosts is “unlimited-everything”, while that is simply false. If you were really given everything, would they turn a profit? Or rather, would the server even manage to bear the demand? You really must be able to read between the lines so as to not be trapped in this vicious circle.
Staying on topic, I would like to say that IX have a good guarantee. They did sometimes go a bit below, to around 98.5%, but they always made sure they formally apologized to me and offered me various benefits. I would have never really reported such a little “misdemeanor”, but hey, free stuff is free stuff, right?
How do they even manage to offer this much uptime, you may ask? Well, for one, they have their own datacenter, which pretty much speaks for itself. Many host companies are actually resellers themselves, with a few names coming to mind right now, and unless you conduct extensive prior research, well, you just cannot tell the difference between a traditional and broker company.
I have not personally gotten to the point of testing any security implementations, but I do know a few people who make use of the custom antivirus and antimalware they have implemented in partnership with a private company. I couldn’t tell you whether it performs well, but, hey, it’s still free stuff!
I personally adore this company for many reasons. First off, I’m fairly professional when it comes to buying, building, hosting and maintaining your average WordPress-based website, so I do not have any kind of problem with the proprietary control panel they are offering, although I would also love to spare me some essential time. Secondly, whereas they do not always respect their uptime guarantee and have really no legal clause to back you up should they fail to abide by their guarantee, they are very honest and will do anything they can (within reason of course) to remediate the situation and compensate for all the distress caused. My opinion is: yes, go for them, you will love them as much as I did. Do not expect them to create miracles, as you will be in for sheer disappointment.
If you’are currently hosted your site at IX Web Hosting, please comment your experiences while using IX Web Hosting on the comment session below!