Host Metro is a privately owned company founded in 2003. The owners and employees of this team are highly experienced, many of them having worked for industry pioneers prior to joining this company. They only provide a total of two shared hosting plans with no possibility to upgrade to a superior hosting package such as VPS or Dedicated Hosting.
Table of Content
- Host Metro Hosting Plans
- Custumer Support
- Features and Extras
- HostMetro’s Pricing
- Money Back Guarantee
- Should You Sign Up with Host Metro?
As previously covered, Host Metro offer two shared hosting plans. Prior to writing this review, I had purchased a package called Mega Max Hosting. The other one is called Business Max Hosting. Let’s see what these plans comprise:
- Mega Max Hosting and Business Max Hosting
These plans mostly cater to small-sized business in need of a quick, reliable and safe hosting solution specifically tailored for their needs. With these plans, you get what they call “maximum” disk space and bandwidth. If you are not used to ambiguous terminology, you’ll find this one a bit strange. It took me a little while to figure it out, but I found out that Host Metro in fact provide you a fixed monthly disk space and bandwidth quota which they claim it satisfies 95% of customers’ needs. Should you need more space, you can request it from them, within reason of course. This is a common practice among web hosts in order to prevent using their servers as a cheap storage facility, but the average customer, really, does not want to go this far. The main difference between these two plans is the fact that Business Max Hosting plan comes packed with an SSL certificated, dedicated IP address and other little complementary bonuses.
HostMetro have an impressive 99.99% uptime guarantee with both plans and an SLA to back you up, but the SLA is a bit … nonexistent in my honest opinion, meaning that you are covered only if their uptime guarantee falls below 99.99% over the course of an entire year and not a month. If this did happen though, the customers would receive one free month worth of web hosting, but is it really that worth to track the evolution of the uptime over a year just to receive one free month of web hosting? Not really.
There’s also very little coverage with regard to the data center facilities they own. They only claim to own one of the most efficient data center facilities in the world, which honestly does not say much at all about their reliability.
What I like about their customer support is that they do not outsource it to countries such as India or Pakistan. The customer representatives are local US citizens whose command of the English language is impressive. Whilst talking to them about a problem I encountered with the Mega Max Hosting plan, they were able to shed light quite effortlessly. I also noticed the impressive plethora of articles and guidelines in their knowledgebase section which cover basic and complex issues related to their hosting services with fixes to approach.
Luckily, both plans featured on their website come packed with cPanel which, to me, is the most versatile, user-friendly and performant of all control panels available.
With respect to the extra features, there’s plenty of them: free domain name, significant discounts on yearly contract commitments, free SSL certificates and Google marketing credit worth $100.
If the features mentioned till now have not convinced you of the quality of their services, then you must know that the price for the entry level shared hosting package starts at only $2.45 per month. They do require you to commit to 3 years with them – if not, the standard yearly price is $4.45 per month. With the business plan, you need to pay $6.95 per month for 3 years or $8.95 per month for a year. As far as I’m concerned, they do not provide monthly subscriptions, so you’ll have to compulsorily commit to at least one year with them. The price/quality ratio is okay, but if you don’t want to commit for so long, I think you can negotiate a custom 3-month or 6-month plan if you ask them politely.
Host Metro offer a 45-day money back guarantee with their shared plans, which is slightly above the 30-day money back guarantee standard featured with other hosts. Obviously, the money back guarantee does not cover the domain registration or SSL certificate because they buy it on your behalf.
Host Metro seem to be decent to say the least, but shared hosting services have their intrinsic disadvantages anyway, such as reliability, security and consistency issues, so much so that their SLA is only applied on a yearly basis. If you happen to have problems with the shared server, which is very likely by the way, you won’t be covered too much so you’ll have to resort to asking for a refund, which, depending on the payment option you choose, can prove to be a grueling process.
If your websites’re currently hosted at HostMetro, please tell us your experience with HostMetro on the comment session below. Thank you!